FAQ - Frequently Asked Questions
The payment process requires a 30% down payment upon confirmation of the order, followed by the remaining 70% after the shipment has been arranged.
Yes. We could give you two samples in amount of 350 gram each.
No. We require a deposit of USD 100 for every 350 grams. This policy helps us cover production and shipping costs, while ensuring only serious inquiries proceed. The deposit can later be deducted from your bulk order if you decide to continue with us.
The coffee price is fluctuating every day. For Arabica, it refers to the New York (NY) terminal closing prices. As for Robusta, it refers to London (LDN) terminal closing prices
Our prices on website are FOB Belawan or any port of Indonesia.
Yes, it is possible, but you will be charged in retail price. Conventional price is only applied to minimum purchasing of 1 MT
We have stock in our warehouse in Medan. Normally, the shipment will be executed at least two weeks after the contract is signed.
Yes. Documents for export will be prepared by Fnb Coffee through our own EXIM (Export & Import) department. The documents will be adjusted to your needs in your country.
No. The shipment cost is not included in our website price. However, we can arrange the shipment.
FnB Coffee will arrange the OEM Basis based on buyer’s request. The packaging will be decided by the buyer, but the printing cost will be executed according the prices from FnB Coffee’s various vendors.
Yes, there will be cancellation fee in accordance with the contract value.
The dimensions of our jute bag is
Size: 117×73 (Cms)
Weight: 1.000 gr Capacity: 60 Kg
No, we do not work with agents. All inquiries and transactions must be handled directly with us.
No, we do not accept partnership or collaboration proposals. Our focus is solely on serving our customers directly.
