Privacy Policy – FnB Coffee

At FnB Coffee (“FnB Coffee”, “we”, “us”, or “our”), your privacy is our priority. We are committed to safeguarding the personal information of our customers, users, and visitors who access our website at fnb.coffee.

This Privacy Policy explains how we collect, use, disclose, and protect your information. It also outlines the choices available to you regarding your personal data.

We encourage you to read this policy carefully to understand how we handle your information and how you can manage your privacy preferences.

Information We Collect

We collect both information you provide directly to us and information we collect automatically when you interact with our website.

1. Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (when applicable)

  • Any other information you choose to share when you:

    • Create an account

    • Subscribe to our newsletter

    • Make a purchase

    • Contact our customer support

    • Participate in promotions or surveys

2. Information Collected Automatically
When you access or use our website, we may automatically collect certain technical and usage information, such as:

  • Your IP address

  • Browser type and version

  • Device type and operating system

  • Pages you visit and time spent on those pages

  • Referring website or search engine

  • Interaction data, including clicks, scrolls, and other website behavior

This information helps us improve your browsing experience, analyze trends, and ensure the security and performance of our website.

How We Use Your Information

We use the information we collect to provide, improve, and personalize your experience with FnB Coffee. Specifically, your information may be used for the following purposes:

  • To Process Transactions
    We use your information to process orders, complete transactions, and deliver products you purchase.

  • To Communicate with You
    We may use your contact details to send you order confirmations, respond to inquiries, provide customer support, and share important updates regarding your account or our services.

  • To Send Marketing Communications
    With your consent, we may send you newsletters, promotions, and other marketing materials that may interest you. You can opt out of these communications at any time.

  • To Improve Our Website and Services
    We use automatically collected data to analyze website usage, improve functionality, and enhance user experience.

  • To Ensure Security and Prevent Fraud
    We may use your information to detect, investigate, and prevent fraudulent activities, unauthorized access, and other illegal activities.

  • To Comply with Legal Obligations
    We may process your personal data when required by law or to respond to valid legal requests.

Information Sharing and Disclosure

We value your privacy and only share your information in limited circumstances, as outlined below:

1. Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business and providing our services. This includes, but is not limited to, services such as:

  • Payment processing

  • Order fulfillment and delivery

  • Email communications

  • Marketing support

  • Website hosting and analytics

These service providers are contractually required to protect your information, keep it confidential, and use it solely to perform the services on behalf of FnB Coffee.

2. Legal Requirements and Protection
We may disclose your information if we believe such action is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests

  • Respond to valid legal requests such as subpoenas or court orders

  • Protect the rights, property, or safety of FnB Coffee, our customers, or others

  • Prevent or investigate potential violations of our Terms of Service or illegal activities

Data Security

We take the protection of your personal information seriously. FnB Coffee implements reasonable technical, administrative, and physical safeguards to help protect your information from unauthorized access, use, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. We encourage you to take appropriate steps to protect your own information, such as choosing strong passwords and keeping your account credentials confidential.

Your Rights and Choices

We respect your rights and give you control over your personal information. Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to legal obligations

  • Object to or restrict certain types of data processing

  • Opt-out of marketing communications at any time by following the unsubscribe instructions included in our emails

  • Withdraw your consent where we rely on it for data processing

To exercise any of these rights, or if you have questions about your information, please contact us at info@fnb.coffee.

Changes to This Privacy Policy

FnB Coffee may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.

We encourage you to review this page periodically to stay informed about how we protect your information. If we make material changes to this Privacy Policy, we will notify you by posting the updated version on our website with a new effective date.

Your continued use of our website and services after any updates constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please feel free to contact us:

📧 Email: info@fnb.coffee
📞 Phone: +62 811 6171 777
🌍 Website: fnb.coffee

We are committed to addressing your concerns promptly and transparently.

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