This document outlines FNB Coffee's standard shipping, logistics, and payment terms for B2B export and wholesale customers. By placing a confirmed purchase order through fnb.coffee or via our sales team, you accept these terms together with the FNB Coffee Terms & Conditions.
Custom Incoterms, payment schedules, or volume agreements may be negotiated for long-term partners and are documented in a separate Sales Contract or Pro-Forma Invoice.
Scope & Coverage
FNB Coffee ships green coffee beans, roasted coffee, and private-label blends to importers, roasters, coffee shops, and distributors worldwide. We currently serve customers across Southeast Asia, East Asia, the Middle East, EU, UK, North America, and Australia.
- Minimum order quantity (MOQ): 1 metric ton per origin / grade for green bean export
- Sample bag (250–500g): available for qualified buyers, freight at buyer's cost or DDP if requested
- Mixed-origin LCL consolidation: available subject to capacity
Origin & Loading Ports
All FNB Coffee shipments originate from Indonesia. Loading port depends on the origin warehouse and shipment volume:
| Loading Port | Region Served | Typical Lanes |
|---|---|---|
| Belawan (Medan) | North Sumatra origins | EU, US East Coast, Middle East |
| Panjang (Lampung) | Sumatra Robusta origins | EU, Asia, Middle East |
| Tanjung Priok (Jakarta) | Java & consolidated | Worldwide |
| Tanjung Perak (Surabaya) | East Java & Bali/NTT | Asia, Australia |
| Makassar | Sulawesi (Toraja) | Asia, Australia, EU |
Lead Time & Order Processing
| Stage | Standard Lead Time | Notes |
|---|---|---|
| Sample preparation | 3–5 working days | From cupping request approval |
| Sample courier transit | 5–10 days | DHL / FedEx Express |
| Contract & deposit | 1–3 days | After PFI sign-off & T/T receipt |
| Production / milling / sorting | 14–21 days | Depending on volume & spec |
| QC, fumigation, stuffing | 3–5 days | Prior to vessel cut-off |
| Ocean transit (FCL) | 20–45 days | Lane-dependent |
Logistics Partners
FNB Coffee works with bonded forwarders and shipping lines experienced in agricultural commodity export. Final carrier is nominated by FNB Coffee (CIF/CFR/DDP) or by the buyer (FOB/EXW).
- Shipping lines: Maersk, MSC, CMA CGM, ONE, Evergreen, Hapag-Lloyd
- Forwarders: Kuehne+Nagel, DSV, Expeditors, Yusen Logistics, local NVOCC partners
- Express (sample / roasted): DHL, FedEx, UPS, Aramex
- Indonesian customs broker: licensed PPJK partner managing all export clearance
Incoterms 2020
We trade under Incoterms® 2020. The Pro-Forma Invoice and Sales Contract specify the named Incoterm and place / port. Cost, risk, and obligation responsibilities follow the official ICC rules.
Ex Works (Origin Warehouse)
Buyer collects goods at our origin warehouse (Medan, Surabaya, Makassar). FNB Coffee's responsibility ends at pick-up; all export, freight, insurance, and import duties are buyer's responsibility.
Free Carrier (Named Place)
FNB Coffee delivers goods, cleared for export, to the carrier or place nominated by the buyer. Risk transfers once delivered to the nominated carrier.
Free On Board (Loading Port)
FNB Coffee delivers goods on board the vessel nominated by the buyer at the agreed loading port (e.g. FOB Belawan, FOB Tanjung Priok). Buyer arranges ocean freight, insurance, and import clearance.
Cost & Freight (Named Destination Port)
FNB Coffee arranges and pays ocean freight to the named destination port. Risk transfers to buyer once goods are on board at origin. Buyer arranges insurance and import clearance.
Cost, Insurance & Freight
Same as CFR plus minimum marine cargo insurance arranged by FNB Coffee. Standard for most first-time export partnerships.
Carriage & Insurance Paid To
FNB Coffee arranges carriage and insurance (110% CIF value) to the named place at destination. Suitable for multimodal transport.
Delivered At Place
FNB Coffee delivers goods ready for unloading at the named place of destination. Buyer handles import duties and customs clearance.
Delivered Duty Paid
Full-service door delivery. FNB Coffee bears all costs including ocean freight, insurance, import duties, and destination clearance. Available on request for selected countries.
Payment Terms
All invoices are denominated in USD. IDR or EUR invoicing is available by prior agreement. Bank charges outside Indonesia are borne by the buyer.
| Method | Schedule | Applicable To |
|---|---|---|
| T/T (Wire Transfer) | 30% advance · 70% before B/L release | Standard for new buyers |
| T/T against documents | 100% upon scan of B/L & documents | Trusted long-term buyers |
| L/C at Sight | Irrevocable, confirmed, transferable | Orders > USD 50,000 (preferred banks: HSBC, Citi, Mandiri, BNI) |
| L/C Usance | 30 / 60 / 90 days after sight | Negotiated case by case |
| D/P (Documents against Payment) | 100% on receipt of documents | Long-term partners only |
| Open account | Net 30 / 45 / 60 | Approved repeat buyers with credit limit |
Banking details
Beneficiary banking details, SWIFT code, and intermediary bank information are provided on each Pro-Forma Invoice. FNB Coffee will never request payment to a personal account or alternate beneficiary. Verify any change in writing via signed letter on FNB Coffee letterhead.
Export Documentation
Standard export document set provided with every shipment:
- Commercial Invoice & Packing List
- Bill of Lading (B/L) — Ocean or Air Waybill (AWB)
- Certificate of Origin (Form A / Form E / Form AK / Form IK — depending on FTA)
- Phytosanitary Certificate (Indonesian Quarantine Authority)
- Fumigation Certificate (methyl bromide / phosphine, as required)
- ICO Certificate of Origin (International Coffee Organization)
- Weight Note & Quality Certificate (cupping score, defects, moisture, water activity)
- Insurance Policy (CIF / CIP shipments)
Additional documents (FSC, Rainforest Alliance, Organic, Fair Trade, EU-Deforestation Regulation due diligence statement) are issued upon request and may carry certification fees.
Insurance & Risk of Loss
Marine cargo insurance follows the Institute Cargo Clauses (ICC) A / B / C of the Lloyd's Market Association.
- For CIF / CIP shipments: FNB Coffee arranges ICC (C) at minimum 110% of invoice value.
- Upgrade to ICC (A) (all risks) available at additional premium.
- For FOB / FCA / EXW: buyer is responsible for insurance from risk transfer point.
- Risk of loss transfers per the agreed Incoterm in the Sales Contract.
Claims, Damage & Disputes
Any claim regarding quality, quantity, or condition must be notified in writing within 14 days of cargo arrival at destination port, accompanied by:
- Survey report from an independent SGS / Cotecna / Intertek surveyor
- Photographic evidence of cargo, container seal, and packaging
- Container number, seal number, and B/L reference
- Retained sample (sealed) of the disputed lot
Quality disputes are referred to an SCA-certified Q-Grader for arbitration. Insurance-covered events follow the insurer's claim procedure. Disputes that cannot be resolved amicably are settled by arbitration under BANI (Badan Arbitrase Nasional Indonesia) rules in Jakarta, in English, under Indonesian law.
Contact & Trade Desk
For quotations, contract drafting, sample requests, and shipment status, reach our Trade & Logistics desk through the channels below.
